1. Introduction

This Privacy Policy explains how personal data is collected, used, stored, and protected by The-Virtual-Desk, a trading name of The-Virtual-Desk Solutions Ltd.

We are committed to protecting your privacy and complying with applicable data protection legislation, including:

The UK General Data Protection Regulation (UK GDPR)

The Data Protection Act 2018

2. Data Controller

The-Virtual-Desk Solutions Ltd is the data controller responsible for personal data processed in connection with our Services.

Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.
Company number: 17008780

We are registered with the Information Commissioner’s Office (ICO).

3. Personal Data We Process

Depending on the nature of our engagement, we may process:

Identity data (name, job title, company name)

Contact data (email address, telephone number, business address)

Financial data (billing details, payment records)

Technical data (IP address, device and browser information)

Communications data (emails, instructions, correspondence)

We only process personal data that is necessary for the provision of our Services.

4. Special Category Data

We do not process special category personal data as defined under Article 9 UK GDPR unless expressly agreed in writing in advance.

Where such processing is agreed, it will be subject to:

A written agreement or data processing agreement

Appropriate safeguards

A valid lawful basis and condition for processing

5. Lawful Bases for Processing

We process personal data on one or more of the following lawful bases:

Performance of a contract

Legal obligation

Legitimate interests

Consent (where required)

6. How We Use Personal Data

Personal data may be used to:

Deliver agreed Services

Communicate with Clients

Manage billing and accounts

Comply with legal and regulatory obligations

Improve our services and business operations

7. Data Sharing

We do not sell personal data.

Personal data may be shared only where necessary with:

Professional advisers (e.g. accountants, insurers)

Technology or software providers used in service delivery

Regulatory or legal authorities where required by law

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

We also maintain professional business insurance with Hiscox Business Insurance.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

10. Your Rights

Under UK GDPR, individuals have the right to:

Access their personal data

Request rectification or erasure

Restrict or object to processing

Request data portability

Withdraw consent where applicable

Requests should be made in writing.

11. Cookies

Our website uses cookies to distinguish you from other users and to help us improve our website.

Analytics Cookies

We use analytics cookies (such as Google Analytics or similar services) to collect information about how visitors use our website. These cookies collect information in an aggregated and anonymous form, including:

Pages visited

Time spent on pages

Traffic sources

Device and browser information

Analytics cookies help us understand how our website is used so we can improve its performance and usability.

Managing Cookies

You can control and manage cookies through your browser settings. You may choose to block or delete cookies; however, doing so may affect website functionality.

By continuing to use our website, you consent to the use of analytics cookies unless you have adjusted your browser settings to refuse cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.