1. About Us
The-Virtual-Desk is a trading name of The-Virtual-Desk Solutions Ltd, a company registered in England and Wales.
Company number: 17008780
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

Throughout these Terms & Conditions:
“we”, “us”, and “our” refer to The-Virtual-Desk Solutions Ltd
“Client”, “you”, and “your” refer to any individual or business engaging our services
 

2. Scope of Services
We provide virtual assistant, administrative, operational, and business support services (“Services”).
The scope, deliverables, timelines, and fees will be agreed in writing prior to commencement, whether by proposal, email confirmation, or service agreement.
All Services are provided remotely unless otherwise agreed in writing.
 

3. Independent Contractor Status
We act at all times as an independent contractor.
Nothing in these Terms creates, or shall be deemed to create, any partnership, joint venture, agency, or employment relationship between the parties.
 

4. Client Responsibilities
The Client agrees to:
Provide accurate, complete, and timely information required to perform the Services
Respond promptly to requests for instructions, approvals, or clarification
Ensure they have the legal right to provide any data, documents, access credentials, or materials supplied to us
We are not responsible for delays, errors, or failures arising from incomplete, inaccurate, or late information provided by the Client.
 

5. Fees & Payment Terms
Fees will be agreed in advance and confirmed in writing.
Unless otherwise agreed:
Invoices are payable within 14 days of issue
All fees are payable in GBP
Payment must be made without deduction or set-off
Late payments may result in suspension of Services. We reserve the right to charge statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
 

6. Confidentiality
Each party agrees to keep confidential all non-public, commercially sensitive, or proprietary information disclosed during the course of the engagement.
Confidential information shall not be disclosed to any third party except:
Where required by law or regulation
With the prior written consent of the other party
This obligation survives termination of the Services.
 

7. Data Protection
We process personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
We are registered with the Information Commissioner’s Office (ICO).
Further details are set out in our Privacy Policy, which forms part of these Terms.
 

8. Special Category Data
We do not process special category personal data (as defined by Article 9 of the UK GDPR) unless expressly agreed in writing in advance.
Where such processing is agreed, it will be subject to:
A written agreement or data processing agreement
Appropriate safeguards
Any additional documentation required by law
 

9. Intellectual Property
Unless otherwise agreed in writing:
All intellectual property rights in materials created by us remain our property until full payment has been received
Upon full payment, the Client is granted a non-exclusive, perpetual licence to use the deliverables for their intended business purposes
We retain the right to reference anonymised work for portfolio or promotional purposes unless expressly prohibited in writing.
 

10. Third-Party Services
Where the Services involve third-party platforms, software, or services, we are not responsible for their availability, performance, or security.
The Client remains responsible for maintaining their own third-party accounts, licences, and subscriptions.
 

11. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect, consequential, or economic loss, including loss of profits, revenue, or business
Our total aggregate liability shall not exceed the total fees paid by the Client in the three (3) months preceding the claim
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
 

12. Insurance
We maintain active professional business insurance with Hiscox Business Insurance, providing cover appropriate to the Services offered.
 

13. Termination
Either party may terminate Services:
By giving written notice in accordance with any agreed notice period, or
Immediately where the other party commits a material breach
Upon termination:
All outstanding invoices become immediately payable
Any work completed up to the termination date will be chargeable
 

14. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to illness, internet failure, power outages, or acts of God.
 

15. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.
No variation shall be effective unless agreed in writing.
 

16. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
 

17. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms.