1. About Us
The-Virtual-Desk is a trading name of The-Virtual-Desk Solutions Ltd, a company registered in England and Wales.
Company number: 17008780
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

Throughout these Terms & Conditions:
“we”, “us”, and “our” refer to The-Virtual-Desk Solutions Ltd
“Client”, "Customer", “you”, and “your” refer to any individual or business engaging our services
 

2. Scope of Services
We provide virtual assistant, administrative, operational, and business support services (“Services”).
The scope, deliverables, timelines, and fees will be agreed in writing prior to commencement, whether by proposal, email confirmation, or service agreement.
All Services are provided remotely unless otherwise agreed in writing.
 

3. Independent Contractor Status
We act at all times as an independent contractor.
Nothing in these Terms creates, or shall be deemed to create, any partnership, joint venture, agency, or employment relationship between the parties.
 

4. Client Responsibilities
The Client agrees to:
Provide accurate, complete, and timely information required to perform the Services
Respond promptly to requests for instructions, approvals, or clarification
Ensure they have the legal right to provide any data, documents, access credentials, or materials supplied to us
We are not responsible for delays, errors, or failures arising from incomplete, inaccurate, or late information provided by the Client.
 

5. Fees & Payment Terms
Fees will be agreed in advance and confirmed in writing.
Unless otherwise agreed:
Invoices are payable within 14 days of issue
All fees are payable in GBP
Payment must be made without deduction or set-off
Late payments may result in suspension of Services. We reserve the right to charge statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
 

6. Confidentiality
Each party agrees to keep confidential all non-public, commercially sensitive, or proprietary information disclosed during the course of the engagement.
Confidential information shall not be disclosed to any third party except:
Where required by law or regulation
With the prior written consent of the other party
This obligation survives termination of the Services.
 

7. Data Protection
We process personal data in accordance with:
The UK General Data Protection Regulation (UK GDPR)
The Data Protection Act 2018
We are registered with the Information Commissioner’s Office (ICO).
Further details are set out in our Privacy Policy, which forms part of these Terms.
 

8. Special Category Data
We do not process special category personal data (as defined by Article 9 of the UK GDPR) unless expressly agreed in writing in advance.
Where such processing is agreed, it will be subject to:
A written agreement or data processing agreement
Appropriate safeguards
Any additional documentation required by law
 

9. Intellectual Property — Services
This Section 9 applies specifically to materials and deliverables supplied as part of our Services. Digital Products are governed by Part B of these Terms and the applicable Digital Product licence.
Unless otherwise agreed in writing:
All intellectual property rights in materials created by us remain our property until full payment has been received
Upon full payment, the Client is granted a non-exclusive, perpetual licence to use the deliverables for their intended business purposes
We retain the right to reference anonymised work for portfolio or promotional purposes unless expressly prohibited in writing.
 

10. Third-Party Services
Where the Services involve third-party platforms, software, or services, we are not responsible for their availability, performance, or security.
The Client remains responsible for maintaining their own third-party accounts, licences, and subscriptions.
 

11. Limitation of Liability
Nothing in this Section limits or excludes any liability or statutory right that cannot lawfully be limited or excluded, including rights applicable to consumers in relation to goods, services or digital content.
To the fullest extent permitted by law:
We shall not be liable for any indirect, consequential, or economic loss, including loss of profits, revenue, or business
Our total aggregate liability shall not exceed the total fees paid by the Client in the three (3) months preceding the claim
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
 

12. Insurance
We maintain active professional business insurance with Hiscox Business Insurance, providing cover appropriate to the Services offered.
 

13. Termination
Either party may terminate Services:
By giving written notice in accordance with any agreed notice period, or
Immediately where the other party commits a material breach
Upon termination:
All outstanding invoices become immediately payable
Any work completed up to the termination date will be chargeable
 

14. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to illness, internet failure, power outages, or acts of God.
 

15. Entire Agreement
For Digital Products, these Terms are supplemented by the applicable product description, checkout information and product-specific licence supplied with the Digital Product. In the event of a conflict, mandatory statutory consumer rights shall prevail.
These Terms constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.
No variation shall be effective unless agreed in writing.
 

16. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
 

17. Governing Law & Jurisdiction
Nothing in this clause affects any mandatory consumer rights or any right a consumer may have to bring proceedings in another jurisdiction where applicable law provides for such a right.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these Terms.

PART B — DIGITAL PRODUCTS & DOWNLOADS

18. Digital Products

18.1 In addition to our Virtual Assistant, administrative, operational and business support Services, The-Virtual-Desk may offer digital products and downloadable resources through the website, including templates, checklists, workbooks, guides, toolkits and bundled resources ("Digital Products").

18.2 Digital Products are supplied as electronic content and are intended for download and use by the purchaser in accordance with the applicable product description and licence terms.

18.3 Each Digital Product will be described on the relevant product page. The description may include the contents of the Digital Product, file formats, software requirements, intended use, price and any applicable licence restrictions.

18.4 Unless expressly stated otherwise, Digital Products are supplied as digital files only. No physical product will be supplied.

19. Orders and Contract Formation

19.1 An order for a Digital Product is an offer by the customer to purchase that Digital Product on the terms displayed at checkout and in these Terms & Conditions.

19.2 The purchase contract is formed when the order has been accepted and payment has been successfully processed.

19.3 An order confirmation will normally be sent to the email address provided by the customer at checkout.

19.4 The customer is responsible for ensuring that the email address and other information supplied at checkout are accurate.

20. Pricing and Payment

20.1 Prices for Digital Products are displayed on the relevant product page and at checkout.

20.2 Prices will be stated in pounds sterling unless otherwise indicated.

20.3 Any applicable VAT or other taxes will be dealt with in accordance with the tax treatment applicable to the transaction and will be displayed at checkout where required.

20.4 Payment must be completed through the payment methods made available at checkout.

20.5 We reserve the right to correct genuine pricing or description errors before accepting an order. Where an order has been placed at an incorrect price due to an obvious error, we will contact the customer before completing the transaction and, where appropriate, provide the option to cancel the order and receive a refund.

21. Digital Delivery

21.1 Digital Products will normally be supplied by electronic download, download link, customer account access, email, or another electronic delivery method specified at the time of purchase.

21.2 Delivery will normally be made after successful payment and completion of any required checkout acknowledgements.

21.3 The customer is responsible for ensuring that they have a suitable device, internet connection, email account and compatible software required to access and use the Digital Product.

21.4 We do not guarantee compatibility with every device, operating system, software version or third-party application unless expressly stated on the relevant product page.

22. Immediate Digital Delivery and Cancellation Rights

22.1 Where a Digital Product is supplied immediately after purchase, the customer will be asked, before the download or supply begins, to expressly request immediate supply of the digital content and to acknowledge the applicable effect this may have on their statutory cancellation rights.

22.2 Nothing in these Terms & Conditions is intended to exclude or restrict any statutory consumer rights that cannot lawfully be excluded or restricted.

22.3 Where the law permits the customer's statutory cancellation right to end once immediate digital supply has begun following the customer's express request and acknowledgement, the relevant checkout acknowledgement will record that request and acknowledgement.

22.4 Where a statutory cancellation right continues to apply, it will not be excluded by these Terms.

23. Digital Product Licence and Intellectual Property

23.1 Unless otherwise stated, all intellectual property rights in Digital Products, including templates, documents, text, graphics, layouts, frameworks, systems, methodologies and supporting materials, remain the property of The-Virtual-Desk Solutions Ltd or its licensors.

23.2 Purchase of a Digital Product does not transfer ownership of the underlying intellectual property to the customer.

23.3 The customer receives only the licence expressly granted for the relevant Digital Product.

23.4 The applicable product licence may permit the purchaser to edit, customise, print and use the materials within their own business, subject to the specific licence terms supplied with that Digital Product.

23.5 Unless expressly permitted by the applicable licence, Digital Products must not be resold, sublicensed, redistributed, published, uploaded to template marketplaces, shared with unrelated businesses, or commercially reproduced as a competing template or resource product.

24. Digital Product Errors and Defects

24.1 We take reasonable care to ensure that Digital Products correspond with their description at the time of purchase.

24.2 If a Digital Product is materially defective, corrupted, inaccessible, or does not substantially correspond with its description, the customer should contact us promptly using the contact details published on our website.

24.3 Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.

24.4 Nothing in these Terms limits or excludes statutory rights relating to digital content.

25. Updates and Changes to Digital Products

25.1 We may update or improve Digital Products from time to time.

25.2 Unless expressly stated that updates are included, purchase of a Digital Product does not create an obligation to provide future versions, updates or additional content.

25.3 Where a product page expressly states that updates are included, the scope and duration of those updates will be as described on that product page.

26. Digital Product Refunds

26.1 Refunds for Digital Products will be handled in accordance with applicable consumer law, these Terms, the applicable product licence and the circumstances of the order.

26.2 Nothing in these Terms is intended to remove or restrict a statutory right to a refund, repair, replacement, price reduction or other remedy.

26.3 Where immediate digital supply has lawfully resulted in the loss of a statutory cancellation right, this does not affect statutory rights relating to defective, misdescribed or otherwise non-conforming digital content.

27. Digital Product Support

27.1 Unless expressly stated otherwise, purchase of a Digital Product does not include personalised business, legal, accounting, tax, financial, data-protection or technical consultancy.

27.2 Product support is limited to reasonable assistance concerning access to the purchased Digital Product and, where appropriate, basic clarification of its intended use.

27.3 The customer remains responsible for deciding how templates and resources are adapted and used within their own business.

28. Digital Product Disclaimers

28.1 Digital Products supplied by The-Virtual-Desk are practical administrative resources and are not legal, accounting, tax, financial, employment, regulatory or data-protection advice unless expressly stated otherwise.

28.2 In particular, any GDPR, data-protection or compliance-related checklist or template is provided as an administrative aid only and does not constitute a compliance assessment or legal advice.

28.3 Customers should obtain appropriate professional advice where required for their particular circumstances.